Shipping Policy

Brisbane Delivery Options

  • Local Delivery or Shipping for all orders in Brisbane areas with 4000 - 4552 postcodes. 
  • Click and Collect Service and Local Delivery are offered to customers within a 20km radius of our Dispatching Warehouse Location.
  • Dispatching Warehouse Location for Curbside Pick Up: Shop 1 / 47 South Pine Road, Alderley, Brisbane.
  • SMS 0420 311 485 to arrange Local Delivery or Click and Collect.
  • We will aim to process and dispatch the orders within 24-48 hours of receiving them.
  • If your order contains multiple items, your delivery may be delivered/shipped in separate packages and arrive at different times.
  • We work hard to maintain accurate stock levels. In some cases due to stock level, your order may take up to 7-14 days to be dispatched while receiving stock from the warehouse and can be split in multiple deliveries. 

 

Queensland Shipping and Delivery

  • We offer $10 standard shipping to all QLD orders and free for orders over $140.
  • Lyre's shipping is $10 on all orders.
  • Local Delivery or Shipping for all orders in Brisbane areas with 4000 - 4552 postcodes. 
  • We will aim to process and dispatch orders within 24-48 hours of receiving them.
  • We work hard to maintain accurate stock levels. In some cases due to stock level, your order may take up to 7-14 days to be dispatched while receiving stock from the warehouse and can be split in multiple deliveries. 
  • Orders are processed through a third-party courier service and should arrive within 4-28 business days by standard shipping.
  • If your order contains multiple items, your delivery may be shipped in separate packages and arrive at different times.
  • We cannot guarantee or provide a day of the week or time of day for delivery.
  • At times due to logistic issues, there may be delivery delays which is out of our hands. We will keep you updated on your order status. 

 

Victoria, South Australia, New South Wales and Australian Capital Territory Shipping and Delivery

  • We offer $10 standard shipping to all VIC, SA, ACT and NSW orders and free for orders over $140.
  • Lyre's shipping is $10 on all orders.
  • We will aim to process and dispatch orders within 24-48 hours of receiving them.
  • We work hard to maintain accurate stock levels. In some cases due to stock level, your order may take up to 7-14 days to be dispatched while receiving stock from the warehouse and can be split in multiple deliveries. 
  • Orders are processed through a third-party courier service and should arrive within 4-28 business days by standard shipping.
  • If your order contains multiple items, your delivery may be shipped in separate packages and arrive at different times.
  • We cannot guarantee or provide a day of the week or time of day for delivery.
  • At times due to logistic issues, there may be delivery delays which is out of our hands. We will keep you updated on your order status. 

 

Tasmania and Western Australia Delivery

  • We offer $15 standard shipping to all WA and TAS orders.
  • Lyre's shipping is $10 on all orders.
  • We will aim to process and dispatch orders within 24-48 hours of receiving them.
  • We work hard to maintain accurate stock levels. In some cases due to stock level, your order may take up to 7-14 days to be dispatched while receiving stock from the warehouse and can be split in multiple deliveries. 
  • Orders are processed through a third-party courier service and should arrive within 4-28 business days by standard shipping.
  • If your order contains multiple items, your delivery may be shipped in separate packages and arrive at different times.
  • We cannot guarantee or provide a day of the week or time of day for delivery.
  • At times due to logistic issues, there may be delivery delays which is out of our hands. We will keep you updated on your order status. 

 

Western Australia Shipping and Delivery

  • We offer $15 standard shipping to all WA orders.
  • Lyre's shipping is $10 on all orders.
  • We will aim to process and dispatch orders within 24-48 hours of receiving them.
  • We work hard to maintain accurate stock levels. In some cases due to stock level, your order may take up to 7-14 days to be dispatched while receiving stock from the warehouse and can be split in multiple deliveries. 
  • Orders are processed through a third-party courier service and should arrive within 4-28 business days by standard shipping.
  • If your order contains multiple items, your delivery may be shipped in separate packages and arrive at different times.
  • We cannot guarantee or provide a day of the week or time of day for delivery.
  • At times due to logistic issues, there may be delivery delays which is out of our hands. We will keep you updated on your order status. 

 

Northern Territory Shipping and Delivery

  • We offer starting from $35 standard shipping to all NT orders.
  • Lyre's shipping is $10 on all orders.
  • We will aim to process and dispatch orders within 24-48 hours of receiving them.
  • We work hard to maintain accurate stock levels. In some cases due to stock level, your order may take up to 7-14 days to be dispatched while receiving stock from the warehouse and can be split in multiple deliveries. 
  • Orders are processed through a third-party courier service and should arrive within 4-28 business days by standard shipping.
  • If your order contains multiple items, your delivery may be shipped in separate packages and arrive at different times.
  • We cannot guarantee or provide a day of the week or time of day for delivery.
  • At times due to logistic issues, there may be delivery delays which is out of our hands. We will keep you updated on your order status. 

 

 Lyre's Shipping and Delivery 

  • Lyre's products may be shipped separately by The N.A.C. partner in some cases.
  • Standard $10 shipping cost applies to all Lyre's products.
  • We will aim to process and dispatch orders within 24-48 hours of receiving them.
  • We work hard to maintain accurate stock levels. In some cases due to stock level, your order may take up to 7-14 days to be dispatched while receiving stock from the warehouse and can be split in multiple deliveries. 
  • Lyre's orders are processed through a third-party courier service and should arrive within 4-28 business days by standard shipping.
  • If your order contains multiple items, your delivery may be shipped in separate packages and arrive at different times.
  • We cannot guarantee or provide a day of the week or time of day for delivery.
  • At times due to logistic issues, there may be delivery delays which is out of our hands. We will keep you updated on your order status. 

 

International Shipping and Delivery

  • International orders are sent via Australia Post and are subject to Australia Post Express Delivery Terms. Delivery times are on average within 22-30 business days and may take up to 90 business days* if held in customs clearance in your country. 

  • We are unable to make enquires about your package if it is with customs and under custom clearance. Unfortunately we do not have a timeframe on how quickly customs clearance will complete in your country of delivery. This process can take up to 90 days. If your item is held in customs and if there is a concern about your package, your custom’s officer will contact you directly.
  • We work hard to maintain accurate stock levels. In some cases due to stock level, your order may take up to 7-14 days to be dispatched while receiving stock from the warehouse and can be split in multiple deliveries. 

  • *Please note these timings are a guide only, listed here for the convenience of our customers. Your delivery may arrive outside these timeframes and delays may occur due to events beyond our control (i.e. Christmas shopping periods, COVID-19-related restrictions, held-up in customs for up to 3 months or severe weather).