We can only change your shipping address as long as we haven't processed your order and sent out your order tracking details. We appreciate you emailing us as soon as possible at firstname.lastname@example.org with your details including your order number and updated address to make that change.
Make sure you enter ‘URGENT: Change Wrong Address’ in the subject line.
We cannot guarantee that this will be possible as your order may already have been dispatched.
So please be as careful as possible to provide the correct information when placing your order.
Unfortunately, once your order has been placed, we’re unable to cancel or make changes to your order.
Please see our returns policy for options once the package arrives.
We are unable to make changes to orders once placed. Orders are processed very quickly, so please take care when placing orders.
If you need to change or cancel your Lyre's order please see The N.A.C.'s returns and refunds policy for information about sending products you've ordered back to us once you receive them.
Shipping & Delivery
We understand that sometimes items can get damaged in transit. If this is the case, please send us an email at email@example.com within 3 days from receiving your order, detailing your order number and including digital photos that show the damaged item/s. We will then arrange for a replacement to be sent.
We endeavour to ship your order as soon as possible. Your order should arrive in 2-14 business daysby standard shipping in Australia once tracking details have been emailed to customers.
We cannot guarantee or provide a day of the week or time of day for delivery. Shipping orders are processed through a third party courier service and should arrive within 2 - 14 business days*.
Though we work hard to maintain accurate stock levels, from time to time we may not be able to fulfill all your items at the time of purchase.
In this instance, we will send you the available products, and contact you about whether you would prefer to wait for the availability of your remaining item/s to be shipped or for us to process the refund.
We endeavor to ship your order as soon as possible.
Your order should arrive in 2-14 business days by standard shipping.
We cannot guarantee or provide a day of the week or time of day for delivery.
For customers located in NZ, your order will be shipped from New Zealand and should arrive in 4-6 business days by standard shipping.
** Please note due to COVID-19 some deliveries maybe slightly delayed, we will be monitoring the situation and will keep customers updated**
Please contact us at firstname.lastname@example.org within 3 days of recieving your purchase with your order number and details of the incorrect or damaged product.
You may be required to provide digitial photographs of the damaged goods so we can investigate into the shipping/packaging process to ensure this won’t happen again.
If there is a problem when receiving your order, please contact us as soon as possible so that we can assist you with the appropriate refund or replacement of products.
To enable the Customer Service team to efficiently address your enquiry, please provide your order number, full name and contact details.
Refunds & Exchange
Generally, our refunds/exchanges take 3-5 business days to process from receipt of the returned order.
Please allow 3-10 business days for your exchanged products to arrive and 7-10 business days for your funds to be visible in your account.
If further information is required from us regarding the return of your refund/exchange, this will affect the processing timeframe.
We ask that you use a tracking service when returning a product and obtain a tracking number from Australia Post when returning your order.
We want you to love Lyre’s Non-Alcoholic Spirits as much as we do. If you should require a return, refund or exchange you have up to 14 days from the date of purchase, subject to the below:
If you haven’t used the product, we’ll exchange it (if the product you received was incorrect) or refund you in full using the same method of payment as your initial purchase.
Returned product must be posted via a tracked shipping service at the customer’s expense.
If you have opened and consumed a portion of the product, no refund or exchange can be given.
Please contact us at email@example.com and we require your order number, full name and contact details to discuss shipping of your returned goods.
Any item/s can be refunded if it is returned within 14 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it.
Unfortunately, we do not offer a refund on opened or used products and do not offer exchanges online.
Return shipping costs are the responsibility of the customer and are non-refundable. Please always use a tracked courier service when returning your order.
Please see our Refunds and Returns policy for further information.